Application for Online Banking
Please review the following terms and conditions carefully. You must agree to these terms to continue with this application. Please print these terms and disclosures and retain for your records by clicking on the print button below. You may also obtain a paper copy free of charge by contacting the Bank's Online banking specialist at 731-885-1010.
Reelfoot Bank Online Banking Agreement and Electronic Funds Transfer Disclosure
For the Bank to enroll you in online banking, we need your consent. Please review the information below prior to giving your consent. By agreeing to be enrolled in online banking, you also agree to notify the Bank immediately by telephone at 731-885-1010 or fax at 731-885-1027 of any change in your mailing address, phone number and email address or any errors or complications relating to your Online Banking. After agreeing to our Agreement and Disclosure, please click on continue at the bottom of the page to reach our application.
"We," "us," and "our" mean Reelfoot Bank. "You" and "Your" means each depositor who establishes an Online Banking service with us or who uses or is authorized to use an Online Banking User Name and Password or other means of Access, which we establish or approve. The term "Online Banking" refers to our service that allows you to transfer funds, access accounts, obtain information, and perform other transactions over the Internet, including the optional Bill Payment service, by use of a compatible personal computer (with sufficient power and memory) and modem and/or other means which we now authorize or may allow from time to time.
This agreement states the terms and conditions that apply when you use our Online Banking service. These terms and conditions are in addition to those terms and conditions that apply to any accounts you have with us or any other service you obtain from us. You are also required to follow all of our instructions and procedures applicable to the service covered by this agreement. This agreement shall be governed by and interpreted under Tennessee and federal law. We reserve the right to amend or terminate the Online Banking service at any time.
User Name and Password Information
You agree that the Online Banking User Name and Password, assigned by us, controls the account security. You will be requested to change your Password the first time you enter the Online Banking service. You can change your Password at any time through the Option section of the Online Banking service. You are responsible for all transactions you and any authorized user make. If you have given someone your User Name and Password and want to terminate that personís authority, you must change your Password or take additional steps to prevent further access by such person. You agree to protect the Password and hold us harmless from unauthorized use.
Notify us immediately if your User Name or Password has been stolen or lost. Telephoning is the best way of keeping your possible losses down. Failure to notify us immediately could result in the loss of all money accessible by the Password. If you tell us within two business days after you learn of the loss or theft of your User Name and Password, you can lose no more than $50.00 if someone used your User Name and Password without your permission. If you do NOT tell us within 2 business days after you learn of the loss or theft of your User Name and Password, and we can prove we could have stopped someone from using your User Name and Password without your permission if you had told us, you could lose as much as $500.00. Also, if your statement shows transfers that you did not make, tell us at once. If you do not tell us within 60 days after the statement was mailed to you, you may not get back any money you lost after the 60 days if we can prove that we could have stopped someone from taking the money if you had told us in time. If a good reason such as a long trip or hospital stay kept you from telling us, we will extend the time periods. Any information downloaded by you to your financial or other software becomes your property and responsibility.
Contact in Event of Unauthorized Transfer
If you believe your User Name and Password has been lost or stolen, call the number or write the address listed in the Error Resolution Section of this disclosure.
You agree that the provisions of joint account ownership apply to the Online Banking service if the account(s) being accessed is jointly owned. Any account that requires more than one signature cannot be designated for withdrawals.
Online Banking Transactions
You or someone you have authorized by giving them your User Name and Password (even if that person exceeds your authority), can instruct us to perform the following transactions:
- Transfer funds from checking to checking
- Transfer funds from checking to savings
- Transfer funds from savings to checking
- Transfer funds from savings to savings
- Transfer funds from checking to loan
- Transfer funds from savings to loan
Make payments from checking to third party
(Some payments made by paper check will not be subject to this Electronic Fund Transfer disclosure. See your service agreement for details.)
- Get balance information about checking, savings, certificate of deposit or Loan(s)
- Get withdrawal history about checking or savings
- Get deposit history about checking or savings
- Get transaction history about checking or savings
There is no fee to perform these transactions.
Limits on Online Banking Transactions
You must have enough money or credit in any account from which you instruct us to make a payment or transfer. If any of your qualifying accounts are savings accounts or money market savings accounts you may make no more than six transfers or withdrawals, or a combination of such transfers and withdrawals to another account (including a transaction account) of yours or to a third party by means of a pre-authorized or automatic transfer, or telephonic (including data transmission) agreement, order or instruction, or by check, draft, debit card, or similar order to third parties within any statement cycle or calendar month. If you exceed the transfer limitations set forth above in any statement cycle or calendar month, your account will be charged an activity charge and may be subject to closure by the financial institution. You also agree to the Terms and Disclosures that you received when you opened your deposit account. You can request another one of these at the time you fill out your Online Banking Application.
Our Liability for Failure to Complete Payments or Transfers
If we do not complete a payment or transfer on time or in the correct amount according to our agreement with you, we will be liable for your losses or damages. However, there are exceptions. We will NOT be liable, for instances:
- If, through no fault of ours, you do not have enough available money in the account from which a payment or transfer is made, or if the account has been closed or is not in good standing, or if we reverse a payment or transfer because of insufficient funds.
- If any payment or transfer would go over the credit limit of any account.
- If your equipment or ours was not working properly and the breakdown should have been apparent to you when you attempted to conduct the transaction.
- If you have not given us complete, correct, or current account numbers or other identifying information so that we properly credit your account or otherwise complete the transaction.
- If you do not properly follow our instructions, or if you provide us with wrong or inaccurate information or fail to correct or to tell us about any inaccuracy of which you are aware.
- If you do not instruct us soon enough for your payment or transfer to be received and credited by the time it is due.
- If the money in the account from which a payment or transfer is to be made is subject to legal process or other claim restricting the transaction.
- If circumstances or persons beyond our control prevent, delay, intercept, or alter the transaction, despite reasonable precautions that we have taken.
- There may be other exceptions stated in our agreement with you.
Our Online Banking service is generally available 24 hours a day, 7 days a week. However, we only process transactions and update information on business days. For purposes of these disclosures, our business days are Monday through Friday, except bank holidays. Transfers made after 6:00 P.M. will be processed on the next business day.
Your Online Banking payments and transfers will be indicated on the monthly or quarterly statements we provide. You agree to notify us promptly at the address listed in this disclosure if you change your address or if you believe there are any errors or unauthorized transactions on any statement or statement information.
We will disclose information to third parties about your accounts or the transactions you make:
- Where it is necessary for completing a transaction; or
- In order to verify the existence and condition of your accounts to a third party such as a credit bureau; or
- In order to comply with a governmental agency or court order; or
- If you give us your written permission; or
- To collect information for internal use or the use of our service providers for purposes of offering or providing you other products or services or to our affiliates; or
- It involves a claim by or against us concerning a deposit to or a withdrawal from your account; or
- Where otherwise required or permitted under state or federal laws and / or regulations.
Optional Bill Payment Service
You are responsible for all transactions that you or any authorized user make or authorize, even if the person you authorize exceeds your authority. If you have given someone your authority, you must change your Password or take additional steps to prevent further access by such person. You agree to protect your Password and hold us harmless for unauthorized use.
You authorize us to deduct payment transactions generated by the Bill Payment service from the checking account designated. If at any time, you decide to discontinue this service, you must provide written notification to us at the address listed below in the Error Resolution Section of this disclosure. If we decide to discontinue or amend this Bill Payment service, including any fees, we will notify you.
You understand that payments generally take 5 to 10 business days to reach the vendor and that they will be sent either electronically or by check. We are not liable for any service fees or late charges incurred by you if you do not provide timely, complete, and accurate information or if you do not properly follow our instructions. You also understand that you are responsible for any loss or penalty incurred due to insufficient funds or other conditions that may prevent the posting of payment from your account.
Some payments made by paper check will not be subject to this Electronic Fund Transfer disclosure. See your service agreement for details.
In case of error or questions about electronic transfers, call or write us at the telephone number or address listed in this disclosure, as soon as you can, if you think your statement is wrong or if you need more information about a transfer listed on the statement. We must hear from you no later that 60 days after we sent you the FIRST statement on which the error appeared. (1) Tell us your name and account number. (2) Describe the error or the transfer you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information. (3) Tell us the dollar amount of the suspected error.
If you inform us orally, we may require you to send us your complaint or questions in writing within 10 business days. We will inform you of the results of our investigation within 10 business days after we hear from you and will correct any error promptly. If we need additional time, however, we may take up to 45 days to investigate your complaint or questions. If it is necessary for us to do this, we will credit your account within 10 business days for the amount in question so that you may have use of these funds during our investigation. If we ask you to put your complaint or questions in writing and we do not receive it within 10 business days, we may not credit your account for the amount in question. We will tell you the results within 3 business days after completing our investigation. If we decide that no error was made, we will send you a written explanation of our findings. You may ask for copies of the documents that we used in our investigation.
For error resolution or questions, please call 731-885-1010, 8:00 A.M. to 4:00 P.M. Monday through Friday or write:
P.O. BOX 308
Union City, TN 38281
Terms and condition of this agreement may be amended in whole or part at any time within 30 days of written notification prior to the change taking effect. Amendments or changes to term(s) or condition(s) may be made without prior notice if it does not result in higher fees, more restrictive service use, or increased liability to you.
You may discontinue use of Online Banking by contacting Reelfoot Bank by mail at the same address used for error resolution or questions or personal delivery. If your account is closed or restricted for any reason, Online Banking accessibility will automatically terminate. We will charge no fees for discontinuing the service.
Important Information: Reelfoot Bank will never ask a customer for personal information via e-mail such as an account number or a social security number. Do not respond to any request for this kind of information. If you have any concerns about your Reelfoot Bank account please contact your local branch office.